Apple Instructional Trainings

During an apprenticeship at Apple Corporate, I identified training needs to build self-guided, instructor-led, and virtual training for learning management systems. I analyzed adult learner understanding, retention, and application of skills for both retail employees and customers. I developed impactful and engaging learning materials and learning principles, leveraging my previous experience in retail to position myself as a subject matter expert.

Over the span of five months, I designed creative solutions for fast-paced turnarounds in accordance to corporate priorities and proposed a new gamification tool for Apple to implement in training modules called the Dialogue Tree. The idea behind the dialogue tree expanded the Dialogue template used at Apple into a more natural tree of branching response options, guiding the team member to the strongest response based on anticipating the outcomes of giving alternate responses.

In total, I had a hand in updating, creating, migrating, or sunsetting over 100 training modules.

The projects I worked on include:

– Ways to Buy FY21 Refresh (Global)
– EasyPay Evolution (North America)
– Introduction to Monthly Payments aka Introducing PayBright (Canada)
– Custom Queues (USA)
– Rosetta 2 and The M1 Chip (Global)